FACILITY FAQS & POLICIES

ADA seating is available in Row A of all sections.
ADA parking is available onsite and is on a first come first serve basis.

Henrico Sports and Events Center has ground level ADA seating available on the Arena side and two elevators available in the facility for ADA use. In addition to this, Henrico Sports and Events Center offers ADA entry located at the main entrance, East 1.

ADA parking is available onsite and is on a first come first serve basis.

Any further questions, please contact wberryman@henricocenter.com.

1 All Star Boulevard, Glen Allen, VA 23059

(Formerly 11000 Telegraph Road)

Animals are prohibited inside the building, except for service animals.

There are no ATM on-site. Henrico Sports and Events Center is a cashless facility.

Organizers must use a facility pre-approved audio visual company. Contact your Event Coordinator for more details.

Changing stations are in each Family Restroom. 

Posting or displaying banners/signs/flags requires prior approval from ASM staff. If signage is approved, it may only be displayed in designated areas. Signs that are offensive, vulgar, or commercial in nature will not be permitted inside or outside the facility.

Staff reserves the right to check all bags that enter the facility. Please see the “Know Before You Go” page for your event’s specific bag policy.

Only credit card payments are accepted.

Video recording or photography is not allowed except in designated areas. Tripods cannot be used without prior approval.

For catering questions or more information contact:

Jason Campbell, Director of Food and Beverage: Ccampbell@henricocenter.com

Tickets for children are dependent on the event organizer protocols. Please see the Events & Tickets page for your event’s children’s ticket policy.

Guests cannot bring in outside food or beverages. One empty, refillable container will be permitted to use at the various water fountains. Concessions will be available to guests for any large-scale event or in-house programming. Catering will be provided at request only through ASM.

Vending machines are located inside the building.

Alcohol will be available for purchase for guests 21 and older with valid ID at certain events.

Only credit card payments are accepted.

Only credit cards are accepted for concessions and box office payments.

Drones are not permitted inside or outside the building.

Elevators are located on both sides of the court.

Please see the Events & Tickets page for your event’s specific entrance instructions.

Weapons, firearms, ammunition, and/or components are not permitted inside the building per Henrico County Code Sec. 13-62.

Any issues affecting guests will be addressed by ASM staff. Should an injury or incident occur please report this immediately to an ASM employee or visit the front desk.

Please see the Events & Tickets page for your event’s specific group sales policy.

Guests should always display courtesy, impose self-control, and abide by HSEC policies. Spectators should remain in the spectator area and will not have access to or speak to any official, coach, or player during game play. Inappropriate and disrespectful language or signage is not tolerated.

No guest may kick, throw, or hit balls or other items against the wall (interior or exterior) except on courts during warm-up or game play.  

Those engaging in any athletic activities must follow the Code of Sportsmanship.

Business Hours: Monday - Friday 9am-4pm

Front Desk Hours: Monday - Friday 5pm-9pm

Facility Tours: By Appointment Only

Weekend Hours: Varies by Event