FACILITY FAQS & POLICIES – A-Z GUIDE
ADA seating is available in Row A of all sections.
ADA parking is available onsite and is on a first come first serve basis.
Henrico Sports and Events Center has ground level ADA seating available on the Arena side and two elevators available in the facility for ADA use. In addition to this, Henrico Sports and Events Center offers ADA entry located at the main entrance, East 1.
ADA parking is available onsite and is on a first come first serve basis.
Any further questions, please contact toberry@henricocenter.com.
11000 Telegraph Road, Glen Allen, VA 23059
Animals are prohibited inside the building, except for service animals.
No ATM onsite. Henrico Sports and Events Center is a cashless facility.
Changing stations are in each Family Restroom.
Posting or displaying banners/signs/flags requires prior approval from ASM staff. If signage is approved, it may only be displayed in designated areas. Signs that are offensive, vulgar, or commercial in nature will not be permitted inside or outside the facility.
Staff reserves the right to check all bags that enter the facility. Please see the “Know Before You Go” page for your event’s specific bag policy.
Only credit card payments are accepted.
Video recording or photography is not allowed except in designated areas. Tripods cannot be used without prior approval.
For catering questions or more information contact:
Jason Campbell, Director of Food and Beverage: Ccampbell@henricocenter.com
Tickets for children are dependent on the event organizer protocols. Please see the “Know Before You Go” page for your event’s children’s ticket policy.
Guests cannot bring in outside food or beverages. One empty, refillable container will be permitted to use at the various water fountains. Concessions will be available to guests for any large-scale event or in-house programming. Catering will be provided at request only through ASM.
Vending machines are located inside the building.
Alcohol will be available for purchase for guests 21 and older with valid ID at certain events.
Only credit card payments are accepted.
Only credit cards are accepted for concessions and box office payments.
Drones are not permitted inside or outside the building.
Elevators are located on both sides of the court.
Please see the “Know Before You Go” page for your event’s specific entrance instructions.
Firearms or weapons are not permitted inside the building.
Any issues affecting guests will be addressed by ASM staff. Should an injury or incident occur please report this immediately to an ASM employee or visit the front desk.
Please see the “Know Before You Go” page for your event’s specific group sales policy.
Guests should always display courtesy, impose self-control, and abide by HSEC policies. Spectators should remain in the spectator area and will not have access to or speak to any official, coach, or player during game play. Inappropriate and disrespectful language or signage is not tolerated.
No guest may kick, throw, or hit balls or other items against the wall (interior or exterior) except on courts during warm-up or game play.
Those engaging in any athletic activities must follow the Code of Sportsmanship.
Should you lose or find any items please report this immediately to an ASM employee. Items that are found, unclaimed, within the premises will be kept in Lost & Found for one week after it is logged. Lost and Found is located at the front desk.
Any issues affecting guests will be addressed by ASM staff. Should an incident occur please report this immediately to an ASM employee or visit the front desk.
All media inquiries can be directed to Dawn Miller at dawn.miller@henrico.us.
No overnight parking. Parking is free. Visit our “Directions & Parking” page for more information.
- Beach balls
- Bullhorns
- Chewing gum
- Chewing tobacco
- Confetti
- E-cigarettes
- Firearms
- Glass containers
- Helium balloons
- Hoverboards
- Ice chests or coolers
- Illegal substances
- Inflatables
- Laser pointers
- Noisemakers
- Outside chairs
- Recreational scooters
- Selfie sticks
- Skateboards
- Sunflower seeds
- Thermos containers
- Weapons
- Wheeled shoes
Re-entry for ticketed events will be based on that specific event’s policy. Please see the “Know Before You Go” page for your event’s re-entry policy.
The HSEC has multiple restrooms throughout. Restrooms are accessible for everyone.
The use of tobacco and e-cigarettes is banned inside and within 25 feet of all doorways.
No one may hand out any written material including flyers or pamphlets, or collect signatures, without written permission from the Henrico Sports & Entertainment Authority.
Please see the “Know Before You Go” page for your event’s specific stroller policy.
Setting up tents, coolers, large umbrellas, tables, grills, furniture, mattresses, cots, or other tailgating related items is not allowed in the parking lot.
Please see the “Know Before You Go” page for your event’s specific ticket policy. All ticket issues will be handled by ASM.
Contact Clay Hyatt, chyatt@henricocenter.com, or Reid Butler, rbutler@henricocenter.com to schedule a tour
HSEC is operated by ASM Global.
HSEC does not have courtesy wheelchairs for guests.
Water fountains are located throughout the building.
Please see the “Know Before You Go” page for your event’s specific umbrella policy.